Pastoral care and counselling software for a church that cares
Give your pastoral team one private place for care requests, counselling cases, follow-ups and reminders, so nobody who asks for help falls through the cracks.
What's included
- Care requests routed to a responder
- Private counselling cases with structured notes
- Questionnaires sent by private link
- Follow-ups, tasks and reminders
- Access only for the people you choose
When someone asks for help, someone answers
Care requests
Members ask for prayer, a hospital or home visit, bereavement support, counselling or practical help, marked urgent or routine.
Routed to the right person
Requests go to an on-duty responder, preferring someone who already knows the member, and move from open to resolved.
Emergencies first
A notice that can't be dismissed points people to emergency services when that is what they need.
Follow-ups and reminders
Turn conversations into follow-up tasks and reminders, with birthdays and anniversaries in view.
Private case management for pastoral counselling
Private cases
Consent, confidentiality, risk level, safety plan and referrals recorded for each case.
Structured notes
Session notes in SOAP, DAP or BIRP format, with treatment plans and homework.
Questionnaires
Send reflection and screening questionnaires by private link, and keep the results with the case.
Closed by default
Counselling access never comes with a broader role. You give it only to the people who need it.
From request to resolved
- Ask: A member raises a request from the web, with a photo if it helps.
- Route: It goes to an on-duty responder in their branch.
- Respond: The responder accepts, is on the way, and resolves it.
- Follow up: Anything ongoing becomes a follow-up task or a counselling case.
Pastoral care questions
Who can see counselling notes?
Only the people you give counselling access. It never comes automatically with a broader permission.
Can members ask for prayer?
Yes. Prayer is one of the care request categories, alongside hospital and home visits, bereavement, counselling and practical help.
Is GraceHub a clinical system?
No. GraceHub supports pastoral counselling. Its questionnaires are for reflection and referral, not diagnosis, and urgent situations belong with emergency services.
Related pages
- Member management: Every request linked to a person and a household.
- Cell groups: Care for life events in every cell.
- POPIA for churches: Handling sensitive information lawfully.
Make sure every request for help is answered.
Start a workspace and set up your care team's roster, or talk to us about counselling.