Delete your account

1. Delete from inside the app

This is the fastest route and needs nothing from us:

• Open the GraceHub app and sign in.
• Go to the Profile tab.
• Tap Settings.
• Tap Delete account.
• Read what will be removed, then type DELETE to confirm.

On the website it is Profile → Privacy → Delete my account, with the same confirmation.

Your account is closed and you are signed out immediately. Deletion of the underlying records completes within 30 days.

2. Request deletion without the app

If you have already removed the app, or you never installed it, use the form on this page, or email privacy@grace-hub.co.za from the address on your account with the subject "Delete my account". We may ask one question to confirm it is you before we proceed.

Either way we act within 30 days and confirm by email when it is done.

3. What is deleted

• Your sign-in credentials and authentication account, so you can no longer sign in anywhere.
• Your name, email address, phone number, physical address, date of birth, gender and profile photo.
• Your membership record, roles, group memberships, team and serving assignments.
• Your family details, including your children's records and photos.
• Your messages: each stays in its conversation as "message deleted", without its words or attached files, and you leave every conversation.
• Your attendance and check-in history.
• Your care and prayer requests, and any photograph you attached to one.
• Your form submissions and notes.
• Your tax certificate details and calendar link. Any recurring gift is stopped and its saved card removed.
• Your notification and app preferences.

4. What we have to keep, and for how long

A small amount of information survives deletion because the law requires it. It is anonymised, stripped of anything that identifies you, so the church's books still balance while the record is no longer about a person.

Donation and payment records

Amount, date, fund and payment reference are kept for 5 years from the end of the relevant tax year, as South African tax and company law requires, with your identity removed. Tax receipts already issued to you are unaffected.

Merchandise and ticket orders

Kept on the same basis and for the same period as donation records.

Safety records

If your account was reported for abuse or unlawful content, the record of the report and the action taken is retained so the same conduct cannot simply return under a new account.

Child safety records

A record of an incident involving a child in the church's care stays with the church's safeguarding records.

Encrypted backups

Roll off within 90 days; deleted data disappears with them.

5. Before you delete

• Deletion is permanent. We cannot restore an account once it is gone.
• If you want a copy of your information first, use Download my data (Profile → Privacy on the website, Settings in the app), or ask at privacy@grace-hub.co.za.
• Deleting your account does not cancel a church's subscription, and does not remove you from a paper register your church keeps outside the platform.
• If you only want to stop notifications, you can do that in Profile → Notifications without deleting anything.

6. Help

Deletion and privacy

privacy@grace-hub.co.za

General support

info@aisoft.co.za